Refund policy

 

Hey there! Investing in art for your home is a joyful thing, and we want to make sure your investment is honored and protected.

Returns
All printed and shipped artwork is made-to-order and therefore returns are not accepted, except in cases where an error on our part has been made or items were damaged during transit. Due to the nature of digital downloads, our printable art package products (digital downloads) cannot be returned.

Did your order arrive a bit worse for wear?
If your order was damaged during transit, just drop us a line at jenny@thecrownprints.com within 30 days of receipt. Make sure to include your order number and a photo of the damage - as well as the packaging, if applicable. No need to worry about sending the damaged piece back to us. Once we've got your photo evidence and sorted out a replacement, feel free to pass on the damaged item as a gift or donation if you can. We'll make sure your replacement gets to you safe and sound.

You can always contact us with any questions at jenny@thecrownprints.com.